Privacy Policy

Who We Are

Wagnai provides AI workflow mapping and implementation support for businesses. Wagnai is a registered business name of VAI x EOS Pty Ltd (ABN 17 695 615 368), a subsidiary of Vertical AI Pty Ltd (ABN 73 695 607 946), based in Australia. You can reach us at [email protected].

This policy covers all information collected through wagnai.com, any related domains, tools, platforms, or services we operate or link to, and any direct communications with us through any channel.

Information We Collect

We collect information you give us directly and information collected automatically when you use our site.

Information you provide: When you submit a form, book a call, or contact us through any channel, we may collect your name, email address, phone number, company name, job title, role, team size, industry, revenue range, and any details you share about your systems, workflows, tools, processes, goals, and AI needs. This includes any files, documents, screenshots, or other materials you share with us during the course of our work together.

Information collected automatically: When you visit our site or interact with our emails or ads, we and our third-party tools may automatically collect your IP address, device identifiers, browser type, operating system, referring URLs, pages viewed, time on site, clicks, scroll depth, email opens and clicks, ad interactions, and other usage and engagement data. This is collected through cookies, pixel tags, web beacons, and similar technologies.

Information from third parties: We may receive information about you from third-party sources such as advertising platforms, social media, analytics providers, publicly available sources, and business data providers. We may combine this with information we already hold.

Cookies and Tracking

Our site uses cookies and similar tracking technologies for analytics, advertising, retargeting, personalisation, and site functionality. By using this site, you consent to cookies being placed on your device.

We may use tools including Google Analytics, Google Ads, LinkedIn Insight Tag, and other advertising and analytics platforms now or in the future. These tools collect data about your visit and may use it to build audience profiles, measure conversions, and serve you relevant ads on other platforms after you leave our site.

You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout. Most browsers also allow you to block or delete cookies through their settings.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and booking requests
• Prepare and deliver personalised AI workflow mapping and related services
• Understand, analyse, and improve how we serve businesses like yours
• Send follow-up emails about your mapping, results, next steps, and related services or offers
• Market Wagnai, Vertical AI, or related services to you and similar audiences, including by email, paid advertising, retargeting, and social media
• Build audience segments and lookalike audiences for advertising
• Measure and improve our marketing and sales performance
• Train, improve, and develop our internal tools, processes, and AI systems using aggregated or de-identified data
• Create case studies, testimonials, or marketing materials using information you have agreed to share for that purpose
• Comply with legal obligations

We may combine information you give us with data we collect automatically or receive from third parties to build a more complete picture of your business needs. We may also create anonymised or aggregated data sets from your information for research, benchmarking, or product development, which we may use or share without restriction.

Marketing Communications

By submitting a form on this site, booking a call, or otherwise providing your contact details, you agree to receive follow-up communications from Wagnai and Vertical AI about your enquiry, outcomes, related services, offers, and content we think may be relevant to your business. This may include email, phone, SMS, LinkedIn messages, or other channels. You can unsubscribe from email at any time by clicking the unsubscribe link in any email or by emailing [email protected].

Sharing Your Information

We do not sell your personal information to third parties. We may share it with:

• Service providers who help us run our business, including form tools, email platforms, CRM software, scheduling tools, video call platforms, analytics services, advertising platforms, AI and automation tools, cloud hosting, and payment processors
• Vertical AI Pty Ltd (our parent company), its subsidiaries, and their contractors, subcontractors, or facilitators who deliver or support our services
• Advertising and analytics partners including Google, LinkedIn, and other platforms we use for marketing, audience building, and measurement
• Professional advisers such as accountants, lawyers, and auditors
• Authorities or courts when required by law or to protect our rights, property, or safety
• Successors if Wagnai, VAI x EOS, or Vertical AI is sold, merged, restructured, or transferred to another entity

Some of these third parties may be based outside Australia and may store or process your data overseas. By using this site you consent to this.

Data Retention

We keep your information for as long as we consider it useful for the purposes described in this policy, or as required by law. This may extend beyond the end of our business relationship. If you ask us to delete your data, we will consider your request and respond within a reasonable time, but we may retain information where we have a legitimate business reason, where it has been anonymised or aggregated, or where we are legally required to keep it.

Data Security

We take reasonable steps to protect the information we hold from misuse, loss, and unauthorised access. However, no online service is completely secure. We can't guarantee the security of data transmitted over the internet, and you share information with us at your own risk.

Your Rights

Under the Australian Privacy Act, you have the right to access and request correction of personal information we hold about you. You can also ask us to stop sending marketing messages at any time. Email [email protected] with your request and we will respond within a reasonable time. We may need to verify your identity before acting on a request.

If you are located outside Australia, you may have additional rights under local laws. We will consider such requests on a case-by-case basis in line with our legal obligations.

Links to Other Sites

Our site may link to third-party websites, including Vertical AI and booking tools. We are not responsible for the privacy practices of those sites. Please read their privacy policies separately.

Changes to This Policy

We may update this policy from time to time. The current version will always be at wagnai.com/privacy with the date it was last updated. Continued use of our site after changes are posted means you accept the updated policy.

Contact

For any privacy questions or requests, email [email protected] with "Privacy" in the subject line. We aim to respond within 5 business days.